System Integration Services

MIRA Building Solutions’ core business is built on over 35 years’ experience providing system integration services to public sector and commercial organizations in the areas of:

Enterprise Content Management

MIRA Building Solutions’ core business is built on almost 30 years’ experience in defining, developing and deploying Enterprise Content Management (ECM) solutions for leading customers that support higher productivity, increased customer service levels, reduced operational costs, and greater compliance. By leveraging that expertise, our ECM services can improve the way your employees utilize and manage information, how they collaborate, and better still, what they can do with that information.

With our ECM solution, you’ll benefit from:

  • Having all of your data (both structured and unstructured) in one place, where it’s easy to find when it’s needed;
  • Standardized processes that enable all tasks to be performed in the same way;
  • Automated decision and workflow capabilities;
  • Easy to access information that is accurate, updated, and available in real-time;
  • Enhanced reporting capabilities for improved decision-making; and
  • Having employees be more responsive–to customers, to management, and to each other.

Our team of experienced consultants is ready to assist you in realizing these business benefits and improved results.

Our ECM services encompass the following areas:

  • Document Management
  • Records Management
  • Content-Centric Workflow
  • Document Centric Collaboration

Document Management

MIRA Building Solutions consultants provide guidance and leadership to determine as well as execute best practices related to merging documents with business practices, assisting customers, like you, in their efforts to:

  • Establish compliance with corporate document management practices and policies;
  • Integrate document management tools with other technologies designed to protect and use knowledge as a business asset;
  • Manage the lifecycle of all corporate documents;
  • Integrate document management, knowledge management and collaboration tools;
  • Establish document management classifications (file plans), check-in/checkout control, version control, security and library services for business documents.

Records Management

MIRA Building Solutions consultants provide guidance and leadership to determine as well as execute best practices related to handling records, assisting customers in their efforts to:

  • Establish compliance with corporate records management practices and policies;
  • Integrate records management tools with other technologies designed to protect and use knowledge as a business asset;
  • Manage the lifecycle of all corporate records to identify vital records, manage retention and destruction schedules, disposition, and record holds;
  • Integrate records management, knowledge management and collaboration tools;
  • Establish records management classifications (file plans), check-in/check-out control, version control, security and library services for business records.

Content-Centric Workflow

Content-Centric Workflow solutions enterprise. They are put in place to complete business processes efficiently and get this data quickly incorporated into back-end systems of record – all while ensuring a high level of information integrity and a reliable basis for strategic operational decisions.


MIRA Building Solutions utilizes a holistic management approach focused on aligning all aspects of an organization with the wants and needs of our customers. Our approach promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. We attempt to continuously improve processes while simultaneously supporting the efficient routing of content and task assignments, as well as creating audit trails of who did what, when and how. 

Document Centric Collaboration with Workflow

MIRA Building Solutions consultants provide guidance and leadership to determine as well as execute best practices related to document sharing and collaboration, assisting customers like you in their efforts to:

  • Establish compliance with corporate document management practices and policies;
  • Integrate document management tools with other technologies designed to protect and use knowledge as a business asset;
  • Manage the lifecycle of all corporate documents;
  • Integrate document management, knowledge management and collaboration tools;
  • Establish document management classifications (file plans), check-in/checkout control, version control, permissions, security and library services for business documents;
  • Utilize workflows to optimize productivity of the document centric applications.

Business Transformation

Delivering value consistently and efficiently while meeting competitive pressures and anticipating technology changes, requires dynamic business that can deliver today and be easily adapted to deliver tomorrow. Being able to harness and manage your processes has never been more critical to meeting and exceeding your organization’s objectives. MIRA Building Solutions’ approach to Business Transformation aligns People, Process and Technology initiatives more closely with your organization’s strategic vision, in order to enable you to innovate the way you do business.

We approach business transformation as a partnership, which involves working closely with you to build the right-state services and functions for your organization. MIRA Building Solutions delivers Business Transformation services that focus on:

  • Creating a roadmap to your future state
  • Documenting and realigning key business processes
  • Streamlining and automating business processes
  • Creating transparency into the cost of doing business; and
  • Managing all aspects of change along the way

We implement Business Transformation solutions that capitalize on your people and your organization’s strengths.

Case Management

A case is any project, transaction, service or response that is “opened” and “closed” over a period of time to achieve resolution of a problem, claim, request, proposal, development, or other complex activity. It is likely to involve multiple persons inside and outside of the organization, with varying relationships to each other, as well as multiple documents and messages.

Case Management is defined as a process for managing data relationships, documents and processes for cases, like service requests, investigations, or incidents, that require action and resolution. Three work processes have surfaced as being extremely applicable to a case management approach. These include, but are not limited to:

  • Service Request Management (e.g., customer onboarding, contract requests, employee onboarding, probationer management, vendor onboarding, provider onboarding)
  • Incident Management (e.g., IT help desk, facility work orders, appeal & grievances, HR incidents, university counseling, quality control)
  • Investigative Case Management (e.g., anti-money laundering, fraud, underwriting, claims management, legal matter management, law firm solutions, storm water management, public defender case management)

Case-based work requires 

  • Ad hoc internal/external collaboration
  • Real-time monitoring
  • Non-linear business activities
  • Enhanced flexibility
  • Knowledge workers’ judgment

Dynamic case management is designed to handle these complex variables. It harnesses powerful capabilities – including digital process automation, a centralized workspace and unified collaboration – to ensure that resolution is fast, fair and effective.

Case Management solutions automate tedious, repetitive tasks frees up workers to focus on more complex and engaging work like responding to customer and partner requests, inquiries, and claims. By centralizing information, creating a unified view of everything needed to make informed decisions and giving workers the flexibility adjust on the fly, case resolution is accelerated, and workers’ skills and experience is optimized. In turn, this helps foster strong, long-term relationships with customers, citizens, subscribers, or any user group your organization serves.

MIRA has over 20 years of experience implementing case management solutions for public and private sector organizations.

Data Migration

Whether it is legacy data that needs to be migrated or the need to have a ‘single version of the truth’, data migration management is an important process that has to be efficient to minimize system downtime, maximize accuracy, maintain security, and address data integrity issues.  MIRA Building Solutions first determines with your organization a compliant and optimal migration or data management strategy that then supports the target source analysis, design, transformations, reformatting, aggregations, testing and then the successful migration of data.  MIRA Building Solutions has vast experience migrating structured and unstructured content from numerous source systems into target ECM-based solutions such as:

  • Legacy Imaging systems
  • Legacy COTS structured database applications
  • Legacy custom structured database applications
  • Legacy content management systems
  • Shared drives

MIRA Building Solutions can help your organization in this effort by providing efficient, scalable and integrated solutions to achieve your Data Migration goals.

Electronic Plan Reviews

Electronic Plan Review solutions manages and automates the entire review process from submission to final approval by providing integrations to permitting solutions and payment solutions, central location to store all plans and related documents, automated version control, transparency into plan status and tools for real-time collaboration.

Avolve ProjectDox delivers applicant ease, reviewer efficiency and greater process insight analytics. ProjectDox provides configurable workflows, file and markup versioning, digital signature verification, review comment / response management, drawing change compare verification and all applicant communications.

Avolve OAS is an online application services solution that makes it easy for applicants to interact with your jurisdiction’s building, planning, fire and public works departments online. OAS delivers the entire applicant experience for a jurisdiction’s ePlan Review process in seamless combination with ProjectDox. All applicant tasks are denoted and can be completed easily in OAS. Applicants also have a dashboard into the review process for their project, reducing jurisdiction inquiries and applicant delays (items for them to complete). 

Avolve PlansAnywhere enables field access to view all key site information, drawings, documents, and genealogy related to a building, asset or site by a geo-location.

Avolve DigEplan enables the plan review process to work within your government platform, creating a seamless link into your existing portal, document management, workflow and tasking.

MIRA provides plan review process recommendations, configuration, deployment and project management services for the Avolve Software product suite. MIRA manages the project schedule and related tasks to keep the project on-time, communicate and coordinate project tasks, manage budget and sign off’s, compile and create required documentation, configure the systems and workflows, provide UAT oversight and issue resolution, communication with Avolve account manager and management team on project status, issues, and risks.

MIRA Building Solutions can help your local government jurisdiction to implement Avolve software to improve your ePlan Review business processes.